Counselling is a process that seeks to help you focus on and understand more clearly the issues that concern or trouble you. The counselor's role is to offer support and understanding, and to listen and respond in a non-judgmental way. S/he will respect your values, choices and lifestyle. Counselling can also help with making decisions, choices or changes that are right for you. It helps you to understand your problem more deeply and deal with it more efficiently. One should take counselling form as an open, receptive and confidential forum.
In chat counseling, you would be able to interact with a counselor over the chat medium. Considering the extensive usage of phones, people find it comfortable and convenient to use chat as a medium to express their innermost feelings. Being able to discuss and receive immediate responses from a counselor can help a person to feel validated, heard and begin working on their concerns.
Once you log in at the SAP website: https://1to1help.net/uni, you will find the chat box on the bottom right hand corner. Click on the box to type in your query. As you send in the query, the counselor will verify your contact details such as Bhawan Name, Phone Number and IIT-R Email ID. Kindly provide those details in order to begin the process of chat counseling.
If you would like to request counseling sessions, you could request the same through chat. Counselor will verify your contact details such as Bhawan Name, Phone Number and IIT-R Email ID. You could also request for an appointment by calling in at 1800-2707-121.
Yes, you will speak with the same counselor for consecutive sessions.
You could decide this in collaboration with your counselor, as to how many sessions you would need.
Your interaction with the counselor is confidential and none of the details are shared with anybody. However if there is a risk of suicide or if someone is thinking about harming themselves or others, the counselor would be required to inform the institution to ensure safety and well being.
A counselor would be available to chat with you from 9 am- 8 pm, Mondays to Fridays and 9 am- 6 pm, Saturdays.
Each chat counseling session would be 45 minutes to 1-hour long. So we would recommend you to fix a chat counseling session, when you could spare that amount of time.
If you are not satisfied with the chat counseling session, then request for another counselor or try a different mode of counseling such as telephonic or face-to-face.