Self help Library
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- What information we collect about you
- What choices you have about your information
- How we use your information
- How and with whom we may share the information we have about you
- How we protect your information
- How to contact us with questions or concerns
Information Collected About You We may collect "Personal Information" about you – such as your name, address, telephone number, email address or health information – in the following ways:
- When you register for or update an existing profile on our Websites 1to1help;
- When you use certain interactive tools and services;
- When you sign–up for newsletters or other communications from 1to1help;
- When you participate in an online survey; or
- When you provide personal information in a community area or other public forum.
We may collect "Non-Personal Information" – information that cannot be used to identify you – via Cookies, Web Beacons, 1to1helpand from external sources, even if you have not registered with or provided any Personal Information to 1to1help.
How Information Collected About You Is Used We may use information we collect about you to:
- Administer your account;
- Provide you with access to particular tools and services;
- Respond to your inquiries and send you administrative communications;
- Obtain your feedback on our sites and our offerings;
- Statistically analyze HDFC ERGO employee’s behavior and activity;
- Provide you with more relevant content and advertisements;
- Conduct research and measurement activities; or
- Send you personalized emails or secure electronic messages pertaining to your health interests, including news, announcements, reminders and opportunities.
We may combine Personal and Non-Personal Information collected by 1to1help about you, and may combine this information with information from external sources. Third parties may also use Non-Personal Information in order to display advertising that reflects the interests and preferences of our HDFC ERGO employee community.
With Whom Do We Share Your Information? 1to1help will not disclose any Personal Information about you unless specifically agreed to you by you or:
- To comply with legal requirements, such as a law, regulation, search warrant, subpoena, or court order;
- To our vendors and suppliers in the course of their provision of products or services to 1to1help
- In the event of a corporate change in control resulting from, for example, a merger, a sale of assets, or bankruptcy;
- In special cases, such as in response to a physical threat to you or others.
- 1to1help will not make your Personal Information available to third parties for their marketing purposes.
How Do We Secure and Retain Your Information? We have put in place technical, physical, and administrative safeguards to protect the Personal Information that we collect.
You can also contact 1to1help Privacy Office at:
1to1 help.net Pvt. Ltd.1005, Jai Antriksh,
Makwana Road, Marol,
Andheri (East), Mumbai - 400 059
Information Collected About You
Personal Information shared with third party
The disclosure of Personal Information by 1to1help to any third party falling within the purview of the agreement entered on 1st April 2014 within 1to1help and HDFC ERGO shall require prior permission of the HDFC ERGO employee(s). The third receiving such sensitive Personal Information from 1to1help shall not disclosure it further and shall be liable for any further disclosure.
Newsletters & Emails to You
At registration and at various times as you use the 1to1help Website, you will be given the option of providing us with Personal Information in order to receive recurring informational/promotional newsletters – such as a newsletter relating to a specific health condition – via email from 1to1help and/or directly from third parties. When you sign up for our email newsletters or at any time, you can choose to opt out of receiving additional promotional newsletters from 1to1help or our Sponsors. You can unsubscribe from a newsletter by following the directions included at the bottom of the newsletter.
Community, Health Communities, Blogs and Other Public Forums
1to1help features several community areas and other public forums where HDFC ERGO employees with similar interests or medical conditions can share information and support one another or where HDFC ERGO employees can post questions for experts to answer. We also offer online discussions moderated by healthcare experts. Our communities are open to the public and should not be considered private.
Any information (including Personal Information) you share in any online community area including a chat room, Health Community, Ask Our Expert posting or online discussion is by design open to the public and is not private. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.
If you mistakenly post Personal Information in our community areas and would like it removed, you can send us an email to request that we remove it by using the Contact Us link on the 1to1helpWebSite. In some cases, we may not be able to remove your Personal Information. If your Personal information has been seen by any entity prior to us removing it, 1to1help will not be responsible for the same.
Emails You Send to 1to1help
Even if you do not register with or provide any Personal Information to 1to1help, we collect Non-Personal Information about your use of the 1to1help Web Sites. "Non-Personal Information" means information that we cannot use to identify or contact you. We may also acquire Non-Personal Information about our HDFC ERGO employees from external sources. While you may use some of the functionality of 1to1help without registration, many of the specific tools and services on the 1to1helpWebsites require that you register with 1to1help.
Cookies and Web Beacons
Mobile Device Applications ("Apps")
Non-Personal Information Collected by Third Parties Not Acting on 1to1help's Behalf
What Choices Do I Have?
Updating/Removing Your Personal Information
If you have registered and desire to delete any your Personal Information you have provided to us from our systems please contact us using the contact information listed below. Upon your request, we will delete your Personal Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the Web Sites from our servers.
If you decide that you would prefer not to receive personalized email or secure electronic messages from 1to1help, you may "Opt-out" of the service by following the unsubscribe instructions included in each promotional email.
Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" section of the toolbar. If you reject our Cookies, some of the functions and conveniences of the Website may not work properly but you do not have to accept our Cookies in order to productively use the Website. It is important to note that in order to use the opt-out services described below, you must not reject all Cookies because these opt-out procedures work by placing Cookies on your browser that enable these opt-out procedures to function. The "opt-out Cookies" are placed, for example, in order to help prevent the placement of Cookies used for the targeting of advertising.
How Information Collected About You Is Used
Information collected by 1to1help about you is used by 1to1help to:
- Administer your account,
- Provide you with access to particular tools and services,
- Respond to your inquiries you send to us and to send you administrative communications about the Website or services,
- Obtain your feedback about the Websites or our offerings,
- Statistically analyze HDFC ERGO employee behavior and activity including how frequently areas of the site are visited and how many emails are received and opened,
- provide you with more relevant content or advertising on the Website; and
- Conduct research and measurement activities, including those described below.
1to1help may combine Personal and Non-Personal Information collected by 1to1help about you, and may combine this information with information from external sources.
Information that 1to1help collects about you may be combined by 1to1help with other information available to 1to1help through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to aHDFC ERGO employee of the Website, to our current or prospective advertisers and other business partners. We do not sell or share any Personal Information with any third parties, except contractors performing services on our behalf who agree not to use this information received from us for any purpose other than performing services on our behalf.
With Whom Do We Share Your Information?
Disclosures to 1to1help Operations and Maintenance Contractor
Disclosures to Third Party Web Sites
How Do We Secure and Retain Your Information?
We take reasonable security measures to protect the security of your Personal Information. Despite 1to1help's efforts to protect your Personal Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your Personal Information is important to us. When you enter Personal Information (including personal health information in various tools on our website), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
We will retain your Personal Information as long as your account is active or needed to provide you services. At any time you can remove your Personal Information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to 1to1help from our servers. 1to1help tools that collect and store Personal Information allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
We are committed to protecting the privacy of children. The Website is not designed or intended to attract children under the age of 13. The Website do not collect Personal Information from any person we actually know is under the age of 13. A parent or guardian, however, may use 1to1help to establish a personal health record and a 1to1help home page for a minor. The parent or guardian is solely responsible for providing supervision of the minor's use of Website. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through 1to1help for the minor.
Contacting GSD Live Well about Your Personal Information or Privacy
You can also contact 1to1help´s Privacy Office at:
1to1help and Workplace Wellness Solutions Pvt. Ltd.
1005, Jai Antriksh,
Makwana Road, Marol,
Andheri (East), Mumbai - 400 059