FAQ

1to1help is the pioneer and leader in the EAP industry in India known for over 20 years of integrity and quality. 1to1help’s services have evolved to meet the unique needs of an extremely diverse India.

An Employee Awareness Program (EAP) equips and supports you and your organisation as you meet life’s challenges. It offers a range of reliable personalised help from professional counsellors to self-help resources.  

1to1help takes all your requirements into consideration and charges your organisation accordingly. Once your organisation partners with 1to1help, your employees bear no cost to avail our services (this however does not cover referrals to other specialists or any add on service that your company has not subscribed for).  

1to1help can assist you and your employees with a range of things you have on your mind. Whether it’s relationships, work or parenting, we have professionally qualified and experienced counsellors to help give you expert advice.  

Addictions are hard to talk about with your loved ones, parenting can be difficult to discuss with your partner, relationships can be tough to navigate. We understand and get it. 1to1help is a non-judgmental forum for any conversation your employees want to have so that they can clear their minds and put in their best at work as well as other aspects of their lives.   

Yes, 1to1help provides counseling services in multiple local languages. They understand the importance of language accessibility and strive to offer support to employees in their preferred language. This ensures that employees can communicate effectively and comfortably during counseling sessions.

1to1help has a network of trained counselors proficient in various languages to cater to the diverse needs of employees. By providing counseling services in local languages, 1to1help aims to break language barriers and ensure that employees can access the support they need in a language they are most comfortable with. 

Yes, the EAP program offered by 1to1help is customizable to meet the specific needs and challenges of your business. 1to1help understands that every organization is unique, so they work with you to tailor the program based on your requirements. We can customize the program to align with your company's size, industry, culture, and specific challenges.

By collaborating with 1to1help, you can create an EAP that addresses the specific needs of your employees and organization. 

Employees can access the EAP program remotely as well as during office hours. 1to1help offers a range of channels for employees to access their services, ensuring convenience and accessibility. These channels may include helpline numbers, email, web-based counseling, video counseling, or mobile app.

This flexibility allows employees to seek support anytime, from anywhere, whether they are working remotely or during office hours. The EAP program is designed to accommodate the needs of a diverse workforce and provide timely assistance regardless of the employees' location. 

1to1 EAP provides comprehensive services, including confidential counselling, mental health assessments, and 24/7 x 365 support from counsellors via in-person, phone, or online platforms. For small businesses, implementing an EAP yields significant benefits such as improved productivity, increased engagement, higher retention rates, conflict resolution, and potential cost savings by addressing employee well-being and mental health. Prioritizing employee welfare fosters a positive work environment and drives long-term success. 

Yes, the EAP program offered by 1to1help is customizable to meet your business's specific needs and challenges. We understand that every organization is unique. Hence, we work with you to tailor the program based on your individual requirements that fit your company's size, industry, and culture. By collaborating with 1to1help, you can create an EAP that addresses the distinct needs of your employees and organization.

EAPs offer support for personal and work-related issues such as: 

• Counselling options include phone, chat, e-counselling, and video counselling, with 24/7 emergency support in multiple languages. 
• Access self-help resources on the 1to1help App and web portal, including articles, videos, assessments, and e-workshops. 
• Dedicated group interventions and open webinars are available. 
• Manager sensitization and HR training provided to support employees effectively. 
• Awareness campaigns and focused interventions for a positive work environment. 
• Add-on services include Wellness, Legal, and Finance support. 

Absolutely! 1to1help delivers counselling services in various local languages. We understand and value accessibility to familiar languages. We always prioritize employees' comfort and effective communication during sessions, ensuring support in their preferred language. 

At 1to1help, a skilled network of counsellors proficient in multiple languages caters to diverse employee needs. By offering counselling in local languages, they break barriers and ensure employees access support comfortably, fostering a supportive environment. 

Employees can access the EAP program remotely as well as during office hours. 1to1help offers a range of channels to access the services, ensuring convenience and accessibility. These channels may include helpline numbers, email, web-based counselling, video counselling, or mobile App. Employees can seek support anytime, anywhere, catering to their diverse needs regardless of their location.

An Employee Assistance Program (EAP) is a workplace initiative designed to prioritize employees’ mental health and well-being in small and medium-sized businesses. It offers private counselling, valuable resources, and support services to help employees handle a wide range of personal and work-related challenges, especially in today’s stressful and unpredictable business environment.

Implementing an EAP can be a valuable strategy for SMEs to help individuals cope effectively with the pressures of a Volatile, Uncertain, Complex, and Ambiguous (VUCA) environment. An EAP can make a significant impact by boosting resilience, preventing burnout, and confidently addressing stress. Our experience and research demonstrate that our cost-effective 1-to-1 EAP, comparable to the price of a coffee, can lead to reduced absenteeism, increased productivity, higher employee retention rates, and the creation of a positive work culture. 

We provide the choice to add up to 3 dependents at a minimal cost. This extended coverage supports the well-being of employees' families and enhances work-life balance. It also enables access to family and couples counselling services, benefiting both employees and their loved ones 

When selecting an EAP provider, SMEs should consider important factors like quality, service variety, confidentiality, scalability, accessibility, and cost. It is crucial to evaluate different providers, request proposals, and align their services with the organization's goals, culture, and future. With over 20 years of expertise, 1TO1 is the leading pioneer in the Indian EAP industry, offering a reliable and established pedigree. 

• 1to1help is the leading EAP provider in India, known for its 20 years of integrity and quality service. 
• We cater to the diverse needs of India, with services tailored to maintain confidentiality and security. 
• Our adherence to ISO 9001:2015 and ISO 27001:2013 standards ensure high-quality management and information security. 
• We serve 800+ corporates across 65+ cities in India, reaching 2.7 million employees worldwide. 
• Over a million hours of counselling and 8400+ suicide risk cases have been addressed with our expert services. 
• We boast a remarkable 95% retention rate with our existing clients. 
• Our vast pool of 200+ experienced counsellors, with a range of 2-35 years of experience, ensures top-notch support for various emotional issues.

To encourage employees, SMEs can: 

• Promote EAP through multiple communication channels, including email, newsletters, intranet, and posters. 
• Conduct training sessions and workshops on mental health awareness to educate employees about the program's advantages and reduce stigma. 
• 1to1 helps in creating awareness through monthly e-newsletters and planned communication. 
• Two Open webinars every month on current topics encourage utilization of the EAP. 
• 1to1 provides self-help resources (1000+ articles, 100+ Audio/Video resources), 50+ assessments, and e-workshops to encourage utilization. 

EAPs offer crucial incident response services to assist SMEs in handling workforce crises or emergencies. Immediate access to counselling and support helps employees cope with traumatic events. Our 1to1 Suicide Risk protocol, addressing around 8500 cases, follows Global Standards for Risk Assessment and is endorsed by esteemed mental health expert Dr. Mohan K Isaac - Professor of Psychiatry & Consultant Psychiatrist University of Western Australia. (Former HOD of NIMHANS - Department of Psychiatry, WHO consultant, & Advisor to The Government of India on Mental Health). Based on extensive work experience and clinical expertise, our response protocols have been vetted by our Senior Consultant Psychiatrists and legal experts. 

1to1 EAP is highly cost-effective. It goes beyond being a typical Employee Assistance Program, offering Emotional Assurance at an incredibly affordable price, equivalent to less than a cup of coffee per month. We focus on providing comprehensive care, empowering members to manage stress, sadness, anger, and anxiety while fostering a deep sense of purpose, heightened life satisfaction, and overall happiness. 

The Return on Investment from our EAP is substantial, as it helps in the following ways: 

A) Improving Productivity and Engagement: Our interventions address personal and work-related issues, such as stress, mental health concerns, substance abuse, and personal challenges. Employees become more focused, engaged, and productive by resolving these issues. 

B) Reducing Absenteeism: Our EAP enables employees to manage personal problems better, leading to fewer absences from work and ensuring business continuity. 

C) Enhancing Retention: Committing to employees’ well-being through our EAP fosters satisfaction and loyalty, improving employee retention. 

D) Cost Savings: By preventing and addressing mental health and substance abuse issues, we save companies significant costs related to healthcare, absenteeism, and productivity loss. 

1TO1 EAP is highly cost-effective. It goes beyond being a typical Employee Assistance Program, offering Emotional Assurance at an incredibly affordable price, equivalent to less than a cup of coffee per month. We focus on providing comprehensive care, empowering members to manage stress, sadness, anger, and anxiety while fostering a deep sense of purpose, heightened life satisfaction, and overall happiness. 

At 1to1, we measure the success of your EAP by closely tracking utilization in counselling and platform engagement through various aspects like registration, content consumption, and group interventions. We assess the impact and effectiveness of the program by gathering feedback from post-session and content/group program evaluations, as well as monitoring changes in depression and anxiety levels. 

To ensure the success of your EAP, a dedicated Customer Success Manager (CSM) will be assigned from the day of contract signing. The CSM's expertise lies in driving engagement and taking responsibility for the program's success, focusing on improving your organization's Adoption, Utilization, and Impact (AUI). 

EWAP is a confidential service that supports your organisation's wellbeing and mental health on a day-to-day basis. It offers a range of personalised help from professional counsellors providing a safe space to talk about life's challenges to self-help resources like blogs, assessments and much more.

Employees are often confused about decisions or under stress, making it hard for them to think clearly. Other times, some people in your workforce might just need a fresh perspective on something that's been on their mind. Wouldn't it be amazing if there were professionals who could help you with all this and more just a call away?

Confidentiality and trust are the very basis of professional counselling. The interaction is directly between you and 1to1help. No names or personal details of employees will be shared with the company or outside of the company (unless there is a threat to life or mandated by law).

"Employees can access the EWAP program remotely as well as during office hours. 1to1help offers a range of channels for employees to access their services, ensuring convenience and accessibility. These channels may include helpline numbers, email, web-based counseling, video counseling, or mobile app.

This flexibility allows employees to seek support anytime, from anywhere, whether they are working remotely or during office hours. The EWAP program is designed to accommodate the needs of a diverse workforce and provide timely assistance regardless of the employees' location."

Absolutely! 1to1help delivers counselling services in various local languages. We understand and value accessibility to familiar languages. We always prioritize employees' comfort and effective communication during sessions, ensuring support in their preferred language.

At 1to1help, a skilled network of counsellors proficient in multiple languages caters to diverse employee needs. By offering counselling in local languages, they break barriers and ensure employees access support comfortably, fostering a supportive environment.

1to1help is the leading EWAP provider in India, known for its 20 years of integrity and quality service. 

We cater to the diverse needs of India, with services tailored to maintain confidentiality and security. 

Our adherence to ISO 9001:2015 and ISO 27001:2013 standards ensure high-quality management and information security. 

We serve 800+ corporates across 65+ cities in India, reaching 2.7 million employees worldwide. 

Over a million hours of counselling and 8400+ suicide risk cases have been addressed with our expert services. 

We boast a remarkable 95% retention rate with our existing clients. 

Our vast pool of 200+ experienced counsellors, with a range of 2-35 years of experience, ensures top-notch support for various emotional issues.

1to1 EWAP is highly cost-effective. It goes beyond being a typical Employee Assistance Program, offering Emotional Assurance at an incredibly affordable price, equivalent to less than a cup of coffee per month. We focus on providing comprehensive care, empowering members to manage stress, sadness, anger, and anxiety while fostering a deep sense of purpose, heightened life satisfaction, and overall happiness. 

The Return on Investment from our EWAP is substantial, as it helps in the following ways: 

A) Improving Productivity and Engagement: Our interventions address personal and work-related issues, such as stress, mental health concerns, substance abuse, and personal challenges. Employees become more focused, engaged, and productive by resolving these issues. 

B) Reducing Absenteeism: Our EWAP enables employees to manage personal problems better, leading to fewer absences from work and ensuring business continuity. 

C) Enhancing Retention: Committing to employees’ well-being through our EWAP fosters satisfaction and loyalty, improving employee retention. 

D) Cost Savings: By preventing and addressing mental health and substance abuse issues, we save companies significant costs related to healthcare, absenteeism, and productivity loss. 

EWAP offer crucial incident response services to assist SMEs in handling workforce crises or emergencies. Immediate access to counselling and support helps employees cope with traumatic events. Our 1to1 Suicide Risk protocol, addressing around 8500 cases, follows Global Standards for Risk Assessment and is endorsed by esteemed mental health expert Dr. Mohan K Isaac - Professor of Psychiatry & Consultant Psychiatrist University of Western Australia. (Former HOD of NIMHANS - Department of Psychiatry, WHO consultant, & Advisor to The Government of India on Mental Health). Based on extensive work experience and clinical expertise, our response protocols have been vetted by our Senior Consultant Psychiatrists and legal experts. 

Corporate Counselling is a confidential service that supports your organisation's wellbeing and mental health on a day-to-day basis. It offers a range of personalised help from professional counsellors providing a safe space to talk about life's challenges to self-help resources like blogs, assessments and much more.

Employees are often confused about decisions or under stress, making it hard for them to think clearly. Other times, some people in your workforce might just need a fresh perspective on something that's been on their mind. Wouldn't it be amazing if there were professionals who could help you with all this and more just a call away?

Confidentiality and trust are the very basis of professional counselling. The interaction is directly between you and 1to1help. No names or personal details of employees will be shared with the company or outside of the company (unless there is a threat to life or mandated by law).

Employees can access the Corporate Counselling program remotely as well as during office hours. 1to1help offers a range of channels for employees to access their services, ensuring convenience and accessibility. These channels may include helpline numbers, email, web-based counseling, video counseling, or mobile app.

This flexibility allows employees to seek support anytime, from anywhere, whether they are working remotely or during office hours. The Corporate Counselling program is designed to accommodate the needs of a diverse workforce and provide timely assistance regardless of the employees' location.

Absolutely! 1to1help delivers counselling services in various local languages. We understand and value accessibility to familiar languages. We always prioritize employees' comfort and effective communication during sessions, ensuring support in their preferred language.

At 1to1help, a skilled network of counsellors proficient in multiple languages caters to diverse employee needs. By offering counselling in local languages, they break barriers and ensure employees access support comfortably, fostering a supportive environment.

1to1help is the leading Corporate Counselling provider in India, known for its 20 years of integrity and quality service. 

We cater to the diverse needs of India, with services tailored to maintain confidentiality and security. 

Our adherence to ISO 9001:2015 and ISO 27001:2013 standards ensure high-quality management and information security. 

We serve 800+ corporates across 65+ cities in India, reaching 2.7 million employees worldwide. 

Over a million hours of counselling and 8400+ suicide risk cases have been addressed with our expert services. 

We boast a remarkable 95% retention rate with our existing clients. 

Our vast pool of 200+ experienced counsellors, with a range of 2-35 years of experience, ensures top-notch support for various emotional issues.

1to1 Corporate Counselling is highly cost-effective. It goes beyond being a typical Employee Assistance Program, offering Emotional Assurance at an incredibly affordable price, equivalent to less than a cup of coffee per month. We focus on providing comprehensive care, empowering members to manage stress, sadness, anger, and anxiety while fostering a deep sense of purpose, heightened life satisfaction, and overall happiness. 

The Return on Investment from our Corporate Counselling is substantial, as it helps in the following ways: 

A) Improving Productivity and Engagement: Our interventions address personal and work-related issues, such as stress, mental health concerns, substance abuse, and personal challenges. Employees become more focused, engaged, and productive by resolving these issues. 

B) Reducing Absenteeism: Our Corporate Counselling enables employees to manage personal problems better, leading to fewer absences from work and ensuring business continuity. 

C) Enhancing Retention: Committing to employees’ well-being through our Corporate Counselling fosters satisfaction and loyalty, improving employee retention. 

D) Cost Savings: By preventing and addressing mental health and substance abuse issues, we save companies significant costs related to healthcare, absenteeism, and productivity loss. 

Corporate Counselling offer crucial incident response services to assist SMEs in handling workforce crises or emergencies. Immediate access to counselling and support helps employees cope with traumatic events. Our 1to1 Suicide Risk protocol, addressing around 8500 cases, follows Global Standards for Risk Assessment and is endorsed by esteemed mental health expert Dr. Mohan K Isaac - Professor of Psychiatry & Consultant Psychiatrist University of Western Australia. (Former HOD of NIMHANS - Department of Psychiatry, WHO consultant, & Advisor to The Government of India on Mental Health). Based on extensive work experience and clinical expertise, our response protocols have been vetted by our Senior Consultant Psychiatrists and legal experts.