Grievance Form for Services Availed Through 1to1help

Date of Grievance*

Official Email ID / Employee Code*

Contact Number*

Company Name*

Service Experience Through – Contact Centre

Nature of Grievance*

Call qualityDelay in appointment schedulingUnprofessional behaviour by Intake CounsellorNo call back receivedOthers

Description of the Grievance

Please provide as much detail as possible to help us understand your concern, along with expected resolution

Service Experience Through – Customer Success

Nature of Grievance*

Delayed or Inadequate Responses to Client QueriesLack of Proactive CommunicationInconsistencies in Service DeliveryEscalation HandlingOthers

Description of the Grievance

Please provide as much detail as possible to help us understand your concern, along with expected resolution

Service Experience Through – App/Website

Nature of Grievance*

Login issuesAppointment bookingContent/resources availableOnline chat facilityOthers

Description of the Grievance

Please provide as much detail as possible to help us understand your concern, along with expected resolution

Counselling/Wellness/Legal/Financial Session Details

Date(s) of Session(s)

Mode of Counselling*

In-personTelephonicVideo CallChat

Nature of Grievance*

Dissatisfaction with counselling sessionUnprofessional behaviour by counsellorBreach of confidentialityDelay in follow upResources not shared by counsellorDelay in joining the sessionOthers

Webinar/Seminar Attended

Dissatisfaction with content qualityDissatisfaction with facilitatorUnprofessional behaviour by facilitatorTechnical difficulties with audio/video/presentation

Description of the Grievance

Please provide as much detail as possible to help us understand your concern, along with expected resolution