PRIVACY POLICY

All capitalized terms used but not defined herein shall have the respective meanings assigned to them under the T&C.

THIS PRIVACY POLICY, as amended from time to time, shall govern the collection, storage, usage, and disclosure of the User’s information obtained from the Platform.

The term ‘information’ shall include ‘Personal Information’ and ‘Sensitive Personal Information’ as defined in the Information Technology Act, 2000 and the rules made thereunder. These definitions may be modified in case of any change in law or introduction of new laws.

ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM, CONFIRMS YOUR ACCEPTANCE OF THIS PRIVACY POLICY, SO PLEASE READ THE TERMS OF THIS PRIVACY POLICY CAREFULLY BEFORE PROCEEDING.

  1. COLLECTION OF YOUR INFORMATION:

    1. The Company collects and stores (i) Your Personal Information which includes Your name, date of birth,
      email address, phone/mobile number, employee code, and other business information which may also include
      business statutory details and tax registration numbers; (ii) Usage statistics, Your IP addresses,
      browser software, operating system, etc., for improving the Platform; and (iii) Your payment and
      billing-related information. Please note that the Company DOES NOT collect Your debit/credit card
      details on the Platform.
    2. You may review, update, correct, or confirm the information that You have provided on the Platform.
    3. You are prohibited from accessing the Platform or availing the Services if, (i) You choose to not
      provide the information sought to be collected by Us through the Platform; or (ii) You notify Us in
      writing of Your intent to withdraw Your consent for the collection of Your information by the Company.
    4. You may delete or deactivate Your account on the Platform. Please note that information sought to be
      deleted may be retained by the Company in its archival records as may be required by it or any law for
      the time being in force.
    5. We do not use cookies, pixel tags, web beacons, mobile device IDs, flash cookies, and similar files or
      other technologies to collect and store information.

  2. USAGE OF YOUR INFORMATION

    1. The information collected from the Platform is used by
      the Company for the following lawful purposes:
    2. For providing the Services through the Platform.
    3. For improving the Services available on the Platform
    4. For enabling communication with You.
    5. Such other purpose that enables a more holistic functioning of the Platform to
      render enhanced functionality or services.
    6. Such further purposes as are deemed to be permitted in applicable law.

  3. DISCLOSURE OF YOUR INFORMATION

    1. Please note that by accepting this Privacy Policy You
      hereby permit the Company to disclose, the whole or any part of, Your information collected through
      the Platform to its directors, employees, personnel, agents, representatives, contractors (Payment
      Processing companies, Messaging Services companies, etc.), third-party service providers, or its
      employees (hereinafter collectively referred to as the “Recipient(s)”), in connection with the
      business of the Company.
    2. Your information may be disclosed to any other persons/entities and for reasons not specified in this
      Privacy Policy, only with Your prior consent.
    3. The Recipient(s) shall, (i) be legally bound by the terms of this Privacy Policy (as amended from time
      to time); (ii) treat and protect any information received in connection hereto as confidential (at its
      own cost); and (iii) not further disclose or use any information received, except as provided for
      herein.
    4. The Company will disclose Your information to any person as mandated by law.

  4. TRANSFER OF INFORMATION

    1. Where the transfer of Your information is necessary for
      the performance of the lawful obligations of the Company, You hereby agree to the Company
      transferring Your information to any person, in compliance with the prevailing laws in
      India.

  5. REASONABLE PROTECTION OF INFORMATION

    1. With a view of preventing any unauthorized access or use
      of Your Information, the Company has adopted commercially reasonable security measures that meet the
      industry standard.
    2. DISCLAIMER: NOTE THAT DESPITE THE ADAPTATION OF REASONABLE SECURITY MEASURES FOR PROTECTING YOUR
      INFORMATION, THE COMPANY DOES NOT GUARANTEE THAT SUCH SECURITY MEASURES ARE INFALLIBLE AND THAT YOUR
      INFORMATION IS COMPLETELY SECURED.

  6. GRIEVANCE REDRESSAL

    Following are the details of the Grievance Officer appointed by the Company:

    NamePriya V
    Address1to1help.net Pvt. Ltd, 13B117 WeWork, Salarpuria Magnificia Tin Factory, No. 78, Swami Vivekananda Road, Bengaluru – 560016, Karnataka
    Phone Number9845636639
    Email Addresspriya.v@1to1help.net

  7. CHANGES IN PRIVACY POLICY

    1. The Company reserves the right, at its sole discretion,
      to amend, change or replace any part of the Privacy Policy by posting updates and changes to the
      Platform. It is Your responsibility to check the Platform periodically for changes. Your continued
      use of or access to the Platform or the Services following the posting of any changes to the Privacy
      Policy constitutes acceptance of those changes.
    2. If You have any questions about this Privacy Policy or security incident to report, please feel free to
      contact Us through the Platform or write to Us at security@1to1help.net.